Exchange backup with BE 8.6

[freaktechnique]

Running NT4.0 with Exchange 5.5 and trying to backup with Backup Exec 8.6. Was backing up fine a week ago but started to get errors stating

The Exchange Store service is not responding. Backup set canceled.
^ ^ ^ ^ ^

Anyone have any idea what might be going on here?

 

[Dyadmin]

Here's some info I found on the veritas website, I do not take credit for it but I hope it helps:

===QUOTE===
Subject: Re: *Solved* The Exchange Store service is not responding problem
Date: 9 Oct 2002 07:05:23 -0400
From: &quot;Lee&quot; <lee.carey@rbi.co.uk>
Newsgroups: veritas.backupexec.windowsnt.english
Item: 56889


That worked brilliantly. Never thought of restarting the Remote Agent.

CHeers



&quot;Jan Kristensen&quot; <jmk@durascan.com> wrote:
>
>Guess I solved it myself. Just stopped all Exchange services, as well as
the
>BE Accelerator Agent, and the restarted the lot. It now runs without any
>problems. Apparantly some permissions aren't re-read until the services
have
>been stopped and started.
>
>
>
>
>&quot;Jan Kristensen&quot; <jmk@durascan.com> wrote:
>>
>>Hi folks.
>>
>>Setup: Two Exchange 5.5 servers, A and B. A is running NT4 SP5 with Exchange
>>SP2. B is on NT4 SP6a and Exchange SP4. The backupserver (Windows 2000
Server
>>SP2) is running Backup Exec 8.60 #3878.
>>
>>Problem: Backing up the Information Store and Directory on A works fine.
>>But on B is gives the message that I ought to know by heart by now: &quot;The
>>Exchange Store service is not responding. Backup set canceled&quot;. The application
>>Event Log on B says &quot;Error code: 0x00000005 Error message: Access is denied.&quot;
>>
>>What I've tried: The domain account used to run BE is included in the local
>>administrator groups on both servers, as well as being made an administrator
>>of the mailsite. Besides, the soon-to-be-famous EDBBCLI.DLL file says 5.5.2653.11
>>on both BE and B machine.
>>
>>From what I can tell a lot of you out there has been through this. Is there
>>anyone who can shed a bit of light on this? Any help would be much appreciated
>>
>>
>>Regards,
>>Jan Kristensen
>