Exchange 2k and OWA problem

[dgarner58]

I am running exchange 2000 on my windows 2000 network. I have one user that cannot access the OWA over the internet. When you try to access it you get an http authorization error. I can log onto the network using his account...I can open an outlook client with his account...it is only over OWA does the problem happen. I even tried deleting his user account...his mailbox...and purging his mailbox from exchange. I then recreated all of it and restored his messages from .pst. I am still getting the same error. The exact error displayed by OWA is http/1.1 401 Unauthorized. Have any of you ever seen this? This is only happening with one out of 190 users!! Very frustrating.

 

[Marcs41]

Start with comparing ALL his rights with a working one, you must have missed a setting.

Marc
_{If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC!}

 

[dgarner58]

rights are the same on this user as working ones. this is so bizarre i cannot begin to explain my frustration.

 

[Marcs41]

And was does the Event log say on this, turn UP the logging level durings tests if needed.
We cannot keep guessing without 'seeing' , so you need to be our 'eyes' ..

 

[dgarner58]

The only error message logged is a W3SVC error. The event id is 100. It references a bad username of password and that the logon of a said user failed. The problem is the username and password is fine. It works fine to log into the network itself...and it works fine under a conventional Outlook client. It fails ONLY over OWA.

 

[Marcs41]

Please check out these links, it looks like you have a IE or so config conflict, maybe with the default or anonymous login.

http://support.microsoft.com/default.aspx?scid=kb;en-us;298190

http://support.microsoft.com/default.aspx?scid=kb;en-us;253204

http://support.microsoft.com/default.aspx?scid=kb;en-us;170863

http://support.microsoft.com/default.aspx?scid=kb;en-us;272206

 

[dgarner58]

i will check those out. this is very wierd...as there is a policy that pretty much enforces the same settings to all users when i create them. odd that this is the only one with this problem.

 

[Marcs41]

Aaah, if everything always worked the way we thought it would, would that not be boring? ;-)

 

[dgarner58]

so true...so true. i would be out of a job.

 

[gtechman]

Hi dgerner58,

Did you solve the problem? I'm having the same issue with as much success! I can totally relate to your frustration!!

Let me know if you were able to come up with a solution.

thx,
g.

 

[FunktionOne]

I found the answer here:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;293386

 

[gtechman]

Is it possible that the one user who can't connect via OWA has a different email address? IE. someone@differentcompany.com as opposed to someone@company.com. If you have more than one domain, make sure that you have virtual directories for all of them.

Hope it helps,
g.

 

[dgarner58]

I did resolve this. It is the recipient update policy. Often times when you add a user and the email accounts are created via your default policy it can take some time for the recipient update service to actually update. So I force it now if I run into this issue. No problems since.