Excel problem:program cannot be closed...close the debugger

[masinc1]

Microsoft Office 2000; Win2K Pro OS
When trying to save an Excel or Word file to the A drive the program hangs. Attempts to use Task Manager to end process returns the following message: "This program cannot be closed. If it is being debugged, please resume it or close the debugger." Computer locks and must be manually powered off.

Looking at A: via My Computer, a new file is present, named simliar to a temp file.
Text files in notepad will save to the A drive.
Norton Antivirus was turned off - no change.

Thanks for any input.

 

[MOCSIT]

I am having the same problem exactly. Just started on Friday. The computer is running Windows 2000 SP4 and Office XP. I reinstalled Office, ran updates, virus checks, spyware checks, removed all temps etc.

Have you found a fix? I read somewhere to try to reinstall IE. Also, I notice that files save fine in safe mode. This is a pain and is beginning to happen on other computers in the network also.

Thanks

 

[masinc1]

No, we have not found an answer, but will respond if we do. Please update us on any progress you make. Thanks.

 

[masinc1]

After going through MS suggestions and having no change, I downloaded lastest Spybot which found and cleared the problem.

 

[tygressjanie]

I used spybot with the latest updates and it DID NOT clear the problem...any other suggestions? I have also run Ad-aware 6.0, PC Bug Doctor, and Registry Mechanic.

I even tried replacing the floppy drive thinking it may be the cause.

 

[masinc1]

This did work after running Spybot, but returned to the problem later. We tried reloading Excel and IE. That cleared the problem for a day or two. I emailed Microsoft and have had no reply. If you have any success I would appreciate your feedback.

 

[tygressjanie]

Hey guys, I think this may be the fix we were looking for. Just keeping you updated. I haven't tried it yet, what I have tried so far is just copying a known good Fastfat.sys file and pasting over the one on the computers with the problem as this is easier on my network. Some of the computers are at remote sites. I don't know for you guys if you have personal PC's, obviously you may not be able to do that

http://support.microsoft.com/?kbid=891861#appliesto

Issue 4
Description of issue: You cannot save files from Microsoft Office programs directly to a floppy disk
Microsoft has identified a problem in the Fastfat.sys file. This problem does not affect all systems. On systems that are affected, you cannot save files from Microsoft Office programs directly to a floppy disk. (Microsoft Office programs include programs such as Microsoft Word and Microsoft Excel.) Microsoft plans to provide an update to fix this problem on the Microsoft.com/downloads Web site.
Resolution
Use one of the following two methods to resolve this issue:
• A hotfix that addresses this issue will be available soon from Microsoft Product Support. If you install this hotfix, you do not have to install Update Rollup 1 for Windows 2000 SP4 – v2.
• Install Update Rollup 1 for Windows 2000 SP4 – v2.
This issue is fixed in Update Rollup 1 for Windows 2000 SP4 – v2.

 

[tygressjanie]

I was finally able to get to the external sites of my network and have used the Update Rollup 1 and it has been successful so far. Just wanted to let you guys know

 

[masinc1]

Thanks for the update!!