Event error 9: Source mraid2k. Constant server crashes.

[dannydanny]

Hi,

Software: Win2k Server SP3, Backup Exec 8.6
Our brand new Dell PowerEdge2600 has been crashing recently (once every 2 weeks). I notice that it crashes during a backup using Backup Exec v8.6. The backup device we use is a SCSI internal LTO drive. This drive is on a different channel to the hot swap HDDs, which are on a RAID channel.

When I look at the event logs after a crash, Event 9, with source mraid2k stands out. After reading the MS website, it seems that the problem is hardware related particularly with respect to the SCSI setup. I contacted Dell and they replaced the motherboard, SCSI cable and LTO drive, but again the server crashed with the same error.

I contacted Dell again and they said to reinstall the entire OS and software. They reckon it can`t be hardware related as we already changed to a new motherboard etc.

Is it possible that BackupExec is causing the error? Event 9 refers to a timeout problem and MS recommends to increase the timeout time for the drive in question. How do I increase the timeout for the SCSI LTO drive in Win2k Server?

If there is a corrupt sector in one of the hard disks, could this cause a crash?

Sorry for the long post. I`m not experienced with server hardware and this server was the first one I worked on by myself.....

Any info much appreciated,
Danny

 

[karmic]

this is only my opinion but anything is better than backup exec... I refuse to use backup exec anymore on new server installs.
I ran into a problem similar to yours on a dell poweredge running 2k server on my last attempt at installing backup exec. Took out the software completely and installed "Yosimite tapeware" and haven't had a problem since. Easy software to set up and use.

See if you can borrow a copy of a tape backup software from someone to try. disable all the backup exec services before you install and try it. If another software works and you like it, buy it

Good luck


~ The day I think I know it all, i'm changing careers ~

 

[dannydanny]

Thanks for the tip karmic.

It looks increasingly likely that Backup Exec is causing the problems. I`ll try to patch up BackUp Exec. Dell is going to replace the CPU and memory, so I hope there will be no more problems after this.

With BackUp Exec being such a popular product with a well established name, I wonder why I haven`t heard of more stories about Backup Exec causing re-boots and crashes....

 

[technome]

Search the Veritas forum on this site..
Couple of long threads on this subject, a couple of months back

 

[karmic]

Heres the tek-tips forum for backup exec... lots of goodies in here.

forum481

~ The day I think I know it all, i'm changing careers ~