ETR Status

[Amjed]

Hello experts Avaya

In my plateform i use Media gateway G430 with board MM714.

always i have this problem "the etr always activated":

Module       : 1
Admin State  : manual-off
ETR Status   : [COLOR=#CC0000]activated[/color]
TRUNK       LINE        LINE STATUS
----------  ----------  ---------------------
5           4           off hook

status trunk 1104

                             TRUNK GROUP STATUS

Member   Port     Service State      Mtce Connected Ports
                                     Busy

1104/001 174V105  [COLOR=#CC0000]out-of-service[/color]     no
1104/002 174V106  in-service/idle    no

status station 41044                                            Page   1 of   4
                              GENERAL STATUS
     Administered Type: 2500               Service State: [COLOR=#CC0000]out-of-service[/color]
        Connected Type: N/A
             Extension: 41044
                  Port: 174V104       Parameter Download: not-applicable
           Call Parked? no                 SAC Activated? no
      Ring Cut Off Act? no
Active Coverage Option: 1            one-X Server Status: N/A

          EC500 Status: N/A        Off-PBX Service State: N/A
   Message Waiting:
   Connected Ports:

any solution for this problem.

thank you

 

[AvayaTier3]

have you tried busy, reset, release on the ports or board from CM SAT?
you can also reseat the hardware in the media-gateway or reset the media-module or media-gateway
from g430 CLI. You can power down and power up the g430.
disconnect wiring on the ports, swap media-modules with a replacement, verify endpoints on the
ports do work on different ports.

This is very basic troubleshooting.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[ARDG]

It looks like you did a "Show etr" on your gateway in the first section, where it says "ETR Status: Activated".


It also says right above that: "Admin State : manual-off"


This means it's on until you turn it off...

"set etr auto" should fix it.