burritonator
IS-IT--Management
Many weeks ago, I installed SP2 for Win XP on the primary PC that I use at work. After doing so, I began receiving the error "Windows Update has encountered an error and cannot display the requested page" (with an error number of 0x800A01AD) whenever I try to access the Windows Update website.
I eventually restored the system to its pre-SP2 configuration, but yesterday I decided to install SP2 again in hopes that same problem wouldn't occur again. After installing SP2, however, I am again unable to access the Windows Update site (the error is the same as before).
Below is a list of everything that I have tried so far in order to attempt to correct this problem. This list of suggested fixes was compiled based on information from various sources, including the Microsoft Knowledge Base and Discussion Groups. None of these suggestions have corrected my problem. I apologize for the length of this post, but I wanted to provide a complete list of what I have already tried in hopes that someone can offer additional suggestions.
List of Possible Fixes (None worked in my case)
-----------------------------------------------
1. Gave the Administrator and System accounts Full Control and Read permissions on the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" (from Microsoft's Windows Update Troubleshooter).
2. Registered the files "msxml.dll", "msxml2.dll", and "msxml3.dll" (from the MS Knowledge Base article #833766).
3. Installed MSXML 3.0 SP4 (from the MS Knowledge Base article #833766).
4. Ran "services.msc", changed the startup type for Automatic Updates and BITS to "automatic", and stopped and restarted both services (from the post "MICROSOFT REPLY FOR error number: 0x800A01AD" [8/29/2004] in the "Windows Update General" forum in the MS Discussion Groups).
5. Deleted all files from the "\Windows\SoftwareDistribution" folder (from the post "MICROSOFT REPLY FOR error number: 0x800A01AD" [8/29/2004] in the "Windows Update General" forum in the MS Discussion Groups).
6. Within Internet Options: Deleted all cookies, temporary Internet files, and objects; set the Security settings back to the default level, then clicked "Custom Level" and made sure everything under the "ActiveX controls and plug-ins" and "Scripting" sections were set to "Enable" or "Prompt"; set the Privacy settings and Advanced settings back to the defaults; under "Connections->LAN Settings->Advanced", made sure that there were no entries in the "Exceptions" section - there weren't in my case, but the post suggested deleting any that might be there (from the post "MICROSOFT REPLY FOR error number: 0x800A01AD" [8/29/2004] in the "Windows Update General" forum in the MS Discussion Groups).
7. Cleared the proxy cache: From a command prompt, executed the commands "PROXYCFG -D", "NET STOP WUAUSERV", and "NET START WUAUSERV" (from the post "MICROSOFT REPLY FOR error number: 0x800A01AD" [8/29/2004] in the "Windows Update General" forum in the MS Discussion Groups).
8. Ran the batch file found at . This file combines several proposed solutions found in MS Knowledge Base articles and proposed by MS support personnel. It stops the "wuauserv" service, empties and removes the "SoftwareDistribution" folder, registers the files "wuapi.dll", "wuaueng.dll", "wucltui.dll", "wups.dll", and "msxml3.dll", and restarts the "wuauserv" service (from the post "error 0x800a01ad when trying to use windows update" [12/16/2004] in the "Windows Update General" forum in the MS Discussion Groups).
9. Ran the "fixdb.bat" file found at . While this is actually a possible fix for the error "0x800710D9", it was suggested as a fix for 0x800A01AD as well (from the post "error 800A01AD; WU cannot display requested page" [9/12/2004] in the "Windows Update General" forum in the MS Discussion Groups).
10. Attempted to install the BITS 2.0 update, but I received a message from the installer that this was unneccesary since I had already installed XP SP2.
11. Registered the file "scrrun.dll" and installed the latest MS scripting engine from the link 95a22b832caa&DisplayLang=en (From the post "Error 0x800A01AD when trying to access Windows Update Website" [2/8/2005] in the "Windows Update General" forum in the MS Discussion Groups).
12. Register all of the following files: msxml.dll, msxml2.dll, msxml3.dll, wuapi.dll, wuaueng.dll, wucltui.dll, wups.dll, wuweb.dll, qmgr.dll,qmgrprxy.dll, jscript.dll. Some of these were already registered in an earlier suggestion in previous post, but there are some new files in this list also.
--------------------------------
Can anyone offer any additional suggestions as to how I can correct the problem?
Thanks
I eventually restored the system to its pre-SP2 configuration, but yesterday I decided to install SP2 again in hopes that same problem wouldn't occur again. After installing SP2, however, I am again unable to access the Windows Update site (the error is the same as before).
Below is a list of everything that I have tried so far in order to attempt to correct this problem. This list of suggested fixes was compiled based on information from various sources, including the Microsoft Knowledge Base and Discussion Groups. None of these suggestions have corrected my problem. I apologize for the length of this post, but I wanted to provide a complete list of what I have already tried in hopes that someone can offer additional suggestions.
List of Possible Fixes (None worked in my case)
-----------------------------------------------
1. Gave the Administrator and System accounts Full Control and Read permissions on the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" (from Microsoft's Windows Update Troubleshooter).
2. Registered the files "msxml.dll", "msxml2.dll", and "msxml3.dll" (from the MS Knowledge Base article #833766).
3. Installed MSXML 3.0 SP4 (from the MS Knowledge Base article #833766).
4. Ran "services.msc", changed the startup type for Automatic Updates and BITS to "automatic", and stopped and restarted both services (from the post "MICROSOFT REPLY FOR error number: 0x800A01AD" [8/29/2004] in the "Windows Update General" forum in the MS Discussion Groups).
5. Deleted all files from the "\Windows\SoftwareDistribution" folder (from the post "MICROSOFT REPLY FOR error number: 0x800A01AD" [8/29/2004] in the "Windows Update General" forum in the MS Discussion Groups).
6. Within Internet Options: Deleted all cookies, temporary Internet files, and objects; set the Security settings back to the default level, then clicked "Custom Level" and made sure everything under the "ActiveX controls and plug-ins" and "Scripting" sections were set to "Enable" or "Prompt"; set the Privacy settings and Advanced settings back to the defaults; under "Connections->LAN Settings->Advanced", made sure that there were no entries in the "Exceptions" section - there weren't in my case, but the post suggested deleting any that might be there (from the post "MICROSOFT REPLY FOR error number: 0x800A01AD" [8/29/2004] in the "Windows Update General" forum in the MS Discussion Groups).
7. Cleared the proxy cache: From a command prompt, executed the commands "PROXYCFG -D", "NET STOP WUAUSERV", and "NET START WUAUSERV" (from the post "MICROSOFT REPLY FOR error number: 0x800A01AD" [8/29/2004] in the "Windows Update General" forum in the MS Discussion Groups).
8. Ran the batch file found at . This file combines several proposed solutions found in MS Knowledge Base articles and proposed by MS support personnel. It stops the "wuauserv" service, empties and removes the "SoftwareDistribution" folder, registers the files "wuapi.dll", "wuaueng.dll", "wucltui.dll", "wups.dll", and "msxml3.dll", and restarts the "wuauserv" service (from the post "error 0x800a01ad when trying to use windows update" [12/16/2004] in the "Windows Update General" forum in the MS Discussion Groups).
9. Ran the "fixdb.bat" file found at . While this is actually a possible fix for the error "0x800710D9", it was suggested as a fix for 0x800A01AD as well (from the post "error 800A01AD; WU cannot display requested page" [9/12/2004] in the "Windows Update General" forum in the MS Discussion Groups).
10. Attempted to install the BITS 2.0 update, but I received a message from the installer that this was unneccesary since I had already installed XP SP2.
11. Registered the file "scrrun.dll" and installed the latest MS scripting engine from the link 95a22b832caa&DisplayLang=en (From the post "Error 0x800A01AD when trying to access Windows Update Website" [2/8/2005] in the "Windows Update General" forum in the MS Discussion Groups).
12. Register all of the following files: msxml.dll, msxml2.dll, msxml3.dll, wuapi.dll, wuaueng.dll, wucltui.dll, wups.dll, wuweb.dll, qmgr.dll,qmgrprxy.dll, jscript.dll. Some of these were already registered in an earlier suggestion in previous post, but there are some new files in this list also.
--------------------------------
Can anyone offer any additional suggestions as to how I can correct the problem?
Thanks