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ERR4291

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VonZipper

VonZipper

IS-IT--Management
May 1, 2003
81
Can you tell me what the numbers following the error are? It says ERR4291 11 0 12 0 0 7 and then ERR4291 11 0 8 0 0 13
 
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The 11 0 part is some type of route trunk tn thing, the other numbers I believe are Tns for a phone set that placed someone on hold but hold but MOH is not available

MIKE
 
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We have MOH, it is on TN 15 0 00 00 and is route 10 1
 
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ERR4291
Music route is undefined.

Severity: Mino


You may have an ACD pointing to a music\RAN route thats not working. Check your ACD's to see what RAN's they point to.
 
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I went to ld 23 and did a prt of acd and none of them have anything defined in MURT.
 
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Have you stated the Music route TN 15 0 00 00 to see if its enabled?
 
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Yes, and it is up. Do you know what the numbers mean? When I stat 11, it is unequiped, so 11 cannot be a trunk....
 
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No I don't, sorry. If knowone else comes up with a fix for this, then I would do an INI to see if that clears it.
 
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I am getting this error and a AUD422 error on the system.
 
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Nobody knows what the numbers mean after the error code?
 
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what do you see under ld 20 prt mus

john poole
bellsouth business
columbia,sc
 
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ld 20


PT0000
REQ: prt

TYPE: mus

TN

CUST

DATE

PAGE


DES MUSIC
TN 015 0 00 00
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 10 1
CFLP 29
DATE 11 JAN 2005
 
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just the one built, something in your switch is pointing to a different mus or that port does not have music on it anymore.. the numbers past the state the trouble started with 12 0 0 7..

john poole
bellsouth business
columbia,sc
 
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Route 11 customer 0
Check the CDB, FTR DATA and check prompt MUSR
 
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