ERR4291 Music route not defined 4 0 3 5

[Johnthephoneguy]

Where do I define this? I know it is telling me the T-1 coming across but I can't find where to define the route so the music on hold works, help!

 

[mikeyb123]

do you have a music route already defined?

go to ld 20 and prt type = mus

This will give you the TN's if any associated with a music route.

Look at the results

ie

DES MUSIC ON HOLD
TN 024 0 01 00
TYPE MUS
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
RTMB 50 1
DATE NO DATE


In this case our music route is 50.

You can then enter this into your RDB config.

if you get no results then you have no music and will either need to build a music route and plug some music in or alter your rdb and remove the MUS entry

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[johnpoole]

new rdb, load 16.. type is mus, then ld 14 new mus, analog trunk. you'll need one trunk in each group. then connect a music source to the trunk port, then in the route your trying to put music on, mus=yes murt ='s the music route number.. for music on hold internal, answer the same prompts the same way in the cdb..

john poole
bellsouth business
columbia,sc