ePO Product Protection Report - No Agent?

[jbrackett]

I had my time in the barrel with the SOX auditor today, and he wanted to see that we had adequate protection for our 4.5.1 boxes as well as our 7.x boxes. I ran the Product Protection Report and noticed that there were 28 machines listed under "No Agent". Can someone clarify this for me? If there is no agent, how does ePO know they are there?

_{"The Crystal Wind is the storm, and the storm is data, and the data is life. You have been slaves, denied the storm, denied the freedom of your data. That is now ended; the whirlwind is upon you . . . . . . Whether you like it or not."}

^{"Trent the Uncatchable" in The Long Run by Daniel Keys Moran}

 

[VictorySabre]

I've noticed that on my ePO Server as well on some reports. If I look at the DAT Definition Deployment summary report and select Unprotected, I get a list of "No Agent" showing up in the reports with no PC names associated. If I view the Product Protection Summary report and select Unprotected (the numbers for both reports are the same), I can see the names of the PCs and see that they have "No Agent" installed. (I have added several PCs in my directory and know they really don't have an ePO Agent installed because those PCs are not under my control.)

I've never really bothered to investigate it further and it appears the database is storing that info. Maybe the report is not pulling the right info from the database?

 

[VictorySabre]

Oops, I meant to say view "Uninstalled Agents" for the 1st report and view "No Agents" on the 2nd report.

 

[bfralia]

I think ePO uses your computer browser to pick up the computers as they are added to the network.

To remote install the agents:

If you're using 4.5.1 on W98 computers there's a whole list of stuff you have to do to get the computer to accept the agent across the network. There should be a while paper on the website.

If you're using XP with SP2, you have to set up an exclusion on ports 80, 81, 8080 and 8081 (exception to you're epo server).