EPO Global updating

[brent123]

I have just set up a new EPO 3.6.0 server. I have added a couple machines and sent out the agent. I have also enabled global updating and created a super agent. when I first add a machine and send a super agent wakeup call, everything works fine and the virus scan on the new machine is updated. But once the new DAT is pulled into the repository, global updating doesn't update the machines already in my site list. If I send out a manual super agent wakeup, the computers that I already have in my site list won't update there DAT. It only seems to work on newly added machines. I'm sure there is just some setting wrong, but I can't figure it out. Can anyone help me out on this?

Thanks
BRENT

 

[paulhthomas]

In "Settings", where you enable Global Updating, there's some tick boxes under the heading: Signatures and Engines, you'll have to check the DAT and SDAT boxes in there.

I am using 3.5 but I think 3.6 has the same.

If these are already ticked then let me know

Paul

 

[brent123]

I have them already checked. Is there anything else you can think of that I might have missed.

Thanks,
BRENT

 

[paulhthomas]

going down the mcafee line of support

"have you got all the latest patches applied"

So that's patch 1 for ePO 3.6 I think and patch 11 for VSE.

 

[paulhthomas]

sorry, just read it again, you say it doesn't work with a wakeup call. if you view the activity via a web browser or by opening the agent on the client what does it say when you do the wakup call?
any errors?

 

[brent123]

I have just installed epo 3.6.0 patch 1 and my virusscan has patch 11. Here is the log for one of the machines in my site.

Wednesday, March 22, 2006 11:00:48 AM Info Agent Agent wakeup call received
Wednesday, March 22, 2006 11:00:48 AM Info Agent Agent started performing ASCI
Wednesday, March 22, 2006 11:00:51 AM Info Management Collecting Properties
Wednesday, March 22, 2006 11:00:52 AM Info Agent Agent is looking for events to upload
Wednesday, March 22, 2006 11:00:53 AM Info Agent Agent communication session started
Wednesday, March 22, 2006 11:00:53 AM Info Agent Agent is sending PROPS VERSION package to ePO server
Wednesday, March 22, 2006 11:00:53 AM Info Agent Agent is connecting to ePO server
Wednesday, March 22, 2006 11:00:53 AM Info Agent Package uploaded to ePO Server successfully
Wednesday, March 22, 2006 11:00:53 AM Info Agent Agent communication session closed
Wednesday, March 22, 2006 11:00:53 AM Info Agent Agent received REQUEST PROPS package from ePO server
Wednesday, March 22, 2006 11:00:54 AM Info Agent Agent communication session started
Wednesday, March 22, 2006 11:00:54 AM Info Agent Agent is sending INC PROPS package to ePO server
Wednesday, March 22, 2006 11:00:54 AM Info Agent Agent is connecting to ePO server
Wednesday, March 22, 2006 11:00:55 AM Info Agent Package uploaded to ePO Server successfully
Wednesday, March 22, 2006 11:00:56 AM Info Agent Agent communication session closed
Wednesday, March 22, 2006 11:00:56 AM Info Agent Agent received POLICY package from ePO server
Wednesday, March 22, 2006 11:00:56 AM Info Agent New server policy was successfully merged
Wednesday, March 22, 2006 11:00:56 AM Info Agent Enforcing newly downloaded policies
Wednesday, March 22, 2006 11:00:56 AM Info Agent Agent Started Enforcing policies
Wednesday, March 22, 2006 11:00:56 AM Info Management Compiling policies
Wednesday, March 22, 2006 11:00:56 AM Info Agent Agent will connect to the ePO Server in 57 minutes and 36 seconds.
Wednesday, March 22, 2006 11:00:58 AM Info Management Enforcing Policies for VIRUSCAN8000
Wednesday, March 22, 2006 11:00:58 AM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 22, 2006 11:00:58 AM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 22, 2006 11:00:58 AM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 22, 2006 11:00:58 AM Info Agent Agent finished Enforcing policies
Wednesday, March 22, 2006 11:00:58 AM Info Agent Next policy enforcement in 5 minutes

 

[paulhthomas]

hmmm, all looks ok, it can obviously see the epo server. what about when you right click the V Shield or the epo agent shield in the systrem tray and click update?

It should say something like, connecting to repository "name goes here"
See if it does that ok, cause I'm guessing this is where the problem lies.

 

[brent123]

I updates fine. It pulls the new dat from my EPO server. This is a weird problem. I didn't have this much trouble when I set up EPO 3.5. Any other suggestions?

 

[brent123]

It seems to push down any policies i set. Ex. If I tell it to show the agent in the system tray when I run a agent wake up, the icon will appear in the tray. If I change a policy, it updates virus scan fine when a wake up is sent. It just won't update the dats.

 

[paulhthomas]

ok, so it updates if you run the update manually. hmmmm.
what happens if you remove the SuperAgent from the equation so the client looks directly at the epoServer?
Or recreate the distributed repository.
Is the latest patch for the CMA agent applied, I think it's patch 5?
We shall get there!
Fair play, this is a good un!
Also try restarting the Mcafee Framework service on the client.