First I would try to update the firmware, if that doesn't work, then out and replace the set programming, then I would try another i2002. You might have a bad set.
I've had a similar problem with one of these sets, what version of Software is the switch, Nortel reckon it should work with Rls 3 but I've tried everything they've thrown at me and it still wont work. Can the call be setup but transmission ? I've spent weeks off and on and cant get it to work, goto 4 or 4.5 if u can.
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