Enable/disable automatic call forward from an extension to announcement on VMPro ?

[nortavaya]

Hi,

We want to let users to be able to forward all their calls to a specific announcement within VMPro when they need, only by pressing a button or short code

Do you have idea on how to set up this forward ?


Thank you in advance

 

[TouchToneTommy]

What is the use case? Do you want to toggle it from the phone, or change it remotely?

Unconditionally forward? Like I call your extension number and a VM module picks up instead?
Or your extension covers to voicemail, and instead of your mailbox a module answers?

I have an interactive VM Pro module for changing a user's twinning that could easily be adapter to change forwarding instead.

You could create hunt groups that are used ONLY for the purpose of reading their state, and within VM Pro route calls based on that state. Give the user a Hunt Group Night Service button to toggle the routing.