MarkusEldon
Technical User
Trying to hookup Music on Hold on a UCX20. I'm using the audio port on the back of the unit and using a line level input. I can't find in programming where to activate and start using that input for all on hold calls.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Emetrotel UCX20 Music On Hold audio port
- Thread starter MarkusEldon
- Start date
- Status
Only the Line In input is supported by UCx as the MOH source. The UCx20 platform does not have the Line In jack, so you cannot use this feature with UCx20.
The configuration to enable the Line In input is described here:
I don't think you can make this LineIn MOH category to be the default for all calls on hold. Instead, you have to select it in the Music On Hold field on the appropriate configuration page (Inbound Route, Outbound Route, Queue, etc.).
In theory, you could feed your line level output (at a reasonably low level) to the mic input. Maybe you could suggest to E-MetroTel if they could enable the Mic In port the same way as the Line In port.
The configuration to enable the Line In input is described here:
I don't think you can make this LineIn MOH category to be the default for all calls on hold. Instead, you have to select it in the Music On Hold field on the appropriate configuration page (Inbound Route, Outbound Route, Queue, etc.).
In theory, you could feed your line level output (at a reasonably low level) to the mic input. Maybe you could suggest to E-MetroTel if they could enable the Mic In port the same way as the Line In port.
- Status