embedded voicemail "normal transfer" problem

[teleconnect1]

hey guys,

just wondering if im doing something wrong? i have embedded voicemail with a AA that has a greeting such as.....if you know your parties extn dial it now......i have option 1 set as "normal transfer" but when i try to dial a number....nothing happens. do i need to do anything different?

ip office 406v2 5.0

 

[amriddle01]

You sure do, it needs changing to Dial by number

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[teleconnect1]

i thought i read that with "normal transfer" if a destination is not set, you should be able to dial an extn number?

 

[amriddle01]

It does, but it doesn't seem to work in your case. If neither work you have not upgraded the embedded card

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Bluemooner]

You need to go to "Dial by number" depending on what the extn number range starts with, if its 100's then dial by number in option 1 if 200's then in dial by number option 2 and so on.

hope that helps

 

[teleconnect1]

tried that and still get the same dead air???? if i press 1 then dial the extn it works

weird!!!!?????

 

[amriddle01]

Did you upgrade the card?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[teleconnect1]

like a dork...... probably not!!!

as i have not done but one upgrade.....if i can remember right...the upgrade files are in the embedded file management folder????