Has anyone heard of a limit on the number of calls that can be stored in a mailbox with emb voice mail? I have problems (mentioned in a prior thread) with entering a voice mail password causing the system to crash. I thought I had it fixed (temporarily) by changing the number and name of the hunt group and starting over. Now it is happening again (after 2 weeks of working correctly) and the only common denominator between the two instances is an extremely high number of messages in the mailbox. It is hard to say what the cutoff number is where it quit working (since people continue to leave messages even when it can't be accessed) but I know it is over 50 and under 187 where it seems to be occurring.
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Embedded Voicemail Message Limits?
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No - it happens when no one is on the phone so all ports are available (like I did it this AM to test when no one was in the office.) They repeatedly use all their vm ports and all their trunks during a day and the system handles it well.
As a note of explanation - 2 days after this install, the company made a decision to bring a formerly outsourced customer service 800# in-house and no one expected the volume of calls. We are installing a T1 and looking at VM Pro but in the interim I am working through these issues as they arise. I have tried to explain to the client that the increase in call volume is like dropping a boulder into a bathtub full of water but I am not sure they understand. All day all twelve of their lines are busy - most of them apparently leaving messages in a specific mailbox -
As a note of explanation - 2 days after this install, the company made a decision to bring a formerly outsourced customer service 800# in-house and no one expected the volume of calls. We are installing a T1 and looking at VM Pro but in the interim I am working through these issues as they arise. I have tried to explain to the client that the increase in call volume is like dropping a boulder into a bathtub full of water but I am not sure they understand. All day all twelve of their lines are busy - most of them apparently leaving messages in a specific mailbox -
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Could this be a clue?
I made a test mailbox and started leaving messages, just to see if there is a magic number where it starts to disconnect, plus I have no better way to spend my weekend....
Periodically I dial in and access the mailbox remotely; hoping that at some time it won't let me in and will reboot the system. So at 65 messages (checked after the fact in monitor) the system allows me to access and says: "April" new messages. I called twice and had someone else listen to make sure I am not missing something but that is what it is saying. I have stopped calling until perhaps I hear from this forum that someone has seen this before?
I made a test mailbox and started leaving messages, just to see if there is a magic number where it starts to disconnect, plus I have no better way to spend my weekend....
Periodically I dial in and access the mailbox remotely; hoping that at some time it won't let me in and will reboot the system. So at 65 messages (checked after the fact in monitor) the system allows me to access and says: "April" new messages. I called twice and had someone else listen to make sure I am not missing something but that is what it is saying. I have stopped calling until perhaps I hear from this forum that someone has seen this before?
I did not and i did not see any topics abut it yet so i guess you are the first one.
Open monitor and go to "filters" and select options for embedded voicemail.
Then call again and see if it really uses the clip for april.
BAZINGA!
I'm not insane, my mother had me tested!
Open monitor and go to "filters" and select options for embedded voicemail.
Then call again and see if it really uses the clip for april.
BAZINGA!
I'm not insane, my mother had me tested!
let's face it, embedded voicemail is not meant to get lots of messages like in your case. It is a very basic voicemail with little time to store them and you should run on VM Pro with this setup. Having that said I would still expect to either have a limit set by Avaya or work anyways until the storage capacity is reached. Try leaving a few more and see if you get to "September" messages 
or until the voicemail stops working all together.
I never had an embedded with that many messages that did not get cleared before reaching this amount so sorry no help really from here but I am keeping this in mind.
Joe W.
FHandw, ACSS
or until the voicemail stops working all together.I never had an embedded with that many messages that did not get cleared before reaching this amount so sorry no help really from here but I am keeping this in mind.
Joe W.
FHandw, ACSS
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