There is three methods that can be used.
1) Instead of a line break/return you need to send a ASCII line-feed character. If i recall line-feed is character code 10.
2) Separate your TEXT commands into separate lines.
For Example
Set Field [ Text1, "TEXT " & "Line1 Text"]
Set Field [ Text2, "TEXT " & "Line2 Text"]
.
.
Send DDE Execute [ Service Name: "Notes", Topic: "SendMail", Commands: Text1 ]
Send DDE Execute [ Service Name: "Notes", Topic: "SendMail", Commands: Text2 ]
3) Use the PASTE command instead of TEXT.
For Example (*Using your Script*)
Set Field [ Send To, "TO " & Name & <@XXXXXXXXXX.COM" ]
Set Field [ CC, "CC " & "<MY EMAIL ADDRESS OMITTED" ]
Set Field [ Subject, "SUBJECT " & "VanderLande IT Support Ref: " & PK_ID ]
Set Field [ Text, "TEXT " & "Your call regarding: " & IssueDescription & " has been logged. If you wish to contact Samuel Biddulph regarding this issue please quote call reference number: " & PK_ID & "." ]
Send Message [ Event Specification: Program: Application, Event Class: aevt, Event ID: odoc, Filename: "notes.exe" ]
Send DDE Execute [ Service Name: "Notes", Topic: "SendMail", Commands: "NewMessage" ]
Send DDE Execute [ Service Name: "Notes", Topic: "SendMail", Commands: Send To ]
Send DDE Execute [ Service Name: "Notes", Topic: "SendMail", Commands: CC ]
Send DDE Execute [ Service Name: "Notes", Topic: "SendMail", Commands: Subject ]
Copy [Text]
[Select entire contents]
Send DDE Execute [ Service Name: "Notes", Topic: "SendMail", Commands: "Paste" ]
Send DDE Execute [ Service Name: "Notes", Topic: "SendMail", Commands: "SEND" ]
Insert Text [ Status, "Acknowledged" ]
[ Select entire contents ]
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