Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Email alert when agent got logout of cm

Status
Not open for further replies.
bankingguy

bankingguy

IS-IT--Management
Joined
Nov 26, 2017
Messages
129
Location
SG
is there a way in cm and cms that can trigger an email alert telling that the agent is logged-out.
 
Sort by date Sort by votes
you can using TSAPI programming to achieve this. For example, monitor the agent hunt group extension using TSAPI, there are TSAPI events for agent login and logoff. When you received the agent logoff event, then trigger the email notification.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Craft01
  • Locked
  • Question Question
CM: One-X Communicator cannot register to ESS when it goes active
Replies
11
Views
900
Craft01
Craft01
M
  • Question Question
Avaya CM Vetor Queueing questions
Replies
1
Views
238
Pawell88
Pawell88
twlcolorado
  • Locked
  • Question Question
CM Coverage Issue
Replies
9
Views
972
twlcolorado
twlcolorado
Comm Sup
  • Question Question
Expert Agent Selection enable and existing hunt groups
Replies
1
Views
217
lopes1211
lopes1211
Craft01
  • Locked
  • Question Question
CM Duplex with ESS
Replies
6
Views
1K
mattKnight
mattKnight

Part and Inventory Search

Sponsor

Back
Top