eCAS Connectivity Problem

[HtownMack]

Avaya S8700 w/software version CM 1.1.3 R011x.7585.7.0.2 / eCAS 3.1

So, we've got eCAS loaded up but it's not connecting to the PBX. Using the switch wizard to connect we keep getting this error messages: Server connection attempt from unknown switch. No CDR deletion will be performed until CDR are archived.

Any thoughts??

 

[h5n1]

how's your sys cdr screen looks like ?

 

[phoneguy55]

Did you add the IP address of your CLan into the SPMAN of the ecas?

Click start then run. type spman. Then select view and select configuration. Then click add and enter your switch name and IP address of the CLan.

 

[telcomwork]

If IP you have a data mod configured?