EC500 and Manager/Secretary

[m1kep]

I have a customer who has a secretary and normally she would answer his calls. He also has his phone connected via EC500 to his mobile. If she cant answer his calls for whatever reason, he would like it to go to his mobile but by the time the call reasches his mobile, it only gives a burst of ringing before forwarding onto Audix. He has tried changing the amount of rings before it goes to voicemail but it means he has to remember to push send all calls when he is at his desk and if he is with someone it rings for ever before it goes to his seretary. We are trying to let his mobile phone ring longer so he may have a chance to answer it before it goes to voicemail. Any ideas?

 

[entelicon]

Does your customer have to use EC500? The problem I see is that when using EC500 his cell effectively becomes his desk phone, meaning the cover path on his desk phone drives everything. Have you tried setting up a remote cover point (cha cov rem 1 = the first 1000 remote coverage points) to set up his cell number as an off-pbx cover point. This way, his cover path could be first to his secretary on 4 rings, then to his cell phone (r1 if his is the first number in table 1) on 6 more rings. That gives the cell network time to route the call to his cell. The downside with this solution is that it takes audix voicemail out of play, unless you set that as the third cover point in his cover path to be used in the event he does not answer the ringing cell and his cellular voicemail does not pick up.

 

[m1kep]

Thanx

I will need to discuss it further with him. He likes the idea that if his cell phone is answered he can transfer it back to his desk phone without the caller knowing and vice versa.

 

[jimbojimbo]

You might also want to look at the one-X Mobile option. If his cell phone is supported it's great. Really gives you the feeling that your cell is actually part of the PBX. Wraps up the FNE codes in the GUI. No service provider requirements. Just need the FNE's in the PBX, EC500 programmed and a phone that is supported.

James Middleton
ACSCI/ACSCD/MCSE
Xeta Technologies
jim.middleton@xeta.com