EC500 and bridged extension

[gizbri]

I just setup a user with EC500. The user has a bridged appearance button. When EC500 is activated, calls from his extension and the bridged extension are ringing to his cell. Is this by design and can it be controlled ?

Thanks
Brian

 

[TivoNut]

On the station that is EC500 linked, change "Bridged Call Alerting" to N on page two of the "change station xxx" screen.

 

[gizbri]

Thanks for the response. The station's Bridged Call Alerting field is already set to n. Anything else I can check ?

 

[tweege]

since you setup the ec500 station to have a bridged appearance of only one line of one station, i don't see how it could ring on the bridged app also? is is possible that number is forwarded to or covered to his original number?

thanks, tim

 

[gizbri]

I checked for forwarding and coverage. I also removed the bridged app button from the users phone and when I did the calls were not passed to cellular. As soon as I re-added the button it started passing the bridged extension calls.
Bridged Call Alerting is set to n. Any other ideas ?

 

[1a22ip]

Check the system parameters for SEND ALL CALLS OPTIONS
Send All Calls Applies to: extension

I tested my EC500 and a call to a bridge extension was not sent to the Cell phone. Check to see if the above is set to station.

Hope this makes sense
ED

1a2 to ip I seen it all

 

[gizbri]

Thanks for the reply. It was set to station, but setting it to extension did not stop it. It must be a system parameter, I bridged 2 different extensions to my phone and they both rang through to my cell. Any other ideas ??

 

[1a22ip]

OK I'm offically STUMPED. I cannot find any other feature setting that would make this happen. Have ya called Avaya?

Sorry I couldn't help
ED

1a2 to ip I seen it all