E-Mail on missed call (Voicemail Pro) 1

[chda]

I'm looking for a solution about an E-Mail-Indication on a missed call. The customer has a IPO500v2 with a UC110 module.
A call shall be routet thru a VM Pro call flow. The customer want to become an E-Mail, when the caller disconnect the call.
I know the module "send E-Mail", but I can't set the option "only send on disconnect".

Thanks for your replay!

 

[tlpeter]

Use a "route by call status" action and use the email option after the no answer field.
When someone does not answer then an email will be send.


BAZINGA!

I'm not insane, my mother had me tested!

 

[chda]

I tried this, but it doesn't work. The call shall be routet thru the call flow in a group.
The mail didn't send, when the caller disconnect before the timer expire.

 

[amriddle01]

Then you can't do it


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[intrigrant]

There is a option in the Start action which forces the call flow to complete whatever happens in the call flow.

A simple mind delivers great solutions

 

[sizbut]

Star for intrigrant. Well worth a try.

Stuck in a never ending cycle of file copying.

 

[chda]

Intrigrant, thanks for your idea. I tried this, but in my case it doesn't work. When you have a "transfer" at the end of the call flow, it is complete.

 

[hairlessupportmonkey]

I know what will sort this:

Call List Action


Using a Call List action, a caller can indicate the extension to which they want to be transferred. If selected the caller can be restricted to selecting an extension within a particular group. The transfer in this case is not blind, if unanswered the action can link to actions for no answer or busy .



Settings

1. Click the Telephony Actions icon and select Call List.

2. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions.

3. Select the Specific tab. Complete the fields with relevant details.


· Transfer to group
Enter a group name if you want to restrict the caller to a particular group.

· Prompt user with a list of group members
If this option is selected, the voicemail server will list the group members for the caller.

· Source of transfer (displayed on phone)
The number to display on the destination telephone if internal. Type the required text directly or use the browse button to select the text that should be used including using the value of a call variable.

· Description (displayed on phone)
The text description to display on the destination telephone if internal. Type the required text directly or use the browse button to select the text that should be used including using the value of a call variable.

· No answer timeout
The value selected is how long the voicemail server waits for an answer before following the No Answer connection.



Results

This action has the following results which can be connected to further actions:


· Next
Route the call to a following action in the call flow. For Voicemail Pro Release 6.1 and later, this connection can be followed even after the caller has hung up if the Start action option Complete sequence has been selected.

· No Answer
This connection result is used if the transfer target does not answer the call.

· Busy
This connection result is used if the transfer target returns busy.



ACSS - SME
General Geek

 

[sizbut]

or use an Assisted Transfer action which keeps track of why the call has returned to voicemail (unanswered or busy).

Stuck in a never ending cycle of file copying.

 

[chda]

@hairlessupportmonkey & sizbut, thanks for your ideas. I saw this variants in the Knowledgebase, and tried it out.
But I didn't get an Email. The option in the start action is active. What is the problem? I think it's each module, how transfering calls...