Sorry in advance folks! I can honestly say I'm surprised at how strongly I feel about this. It's just that everything with IBM is difficult to the extreme. I finally have half of what I need and I'm so dispointed about even the little things that don't normally matter I just want to keep the last version and cancel our contracts.....
ANYWAY,I just went thru this. IU can't get what I need from them without jumping thru all sorts of unreasonable hoops. They listed someone here are primary contact that had nothing to do with the tool and they will not take instruction from their own sales reps to fix their error. (I'm sorry, its in our system so it must be right. You'll have to work thing out on your end.)
Now that this guy is primary its going to be a royal pain to get anything. He doesn't know what the tool is used for, has no idea what the functionality is, doesn't know how the contracts should read, blah, blah blah... And, he won't grant me authorization. I can't even see the service contact and the last service contract I did see was messed up really bad. I can't tell IBM has fixed the problem I mentioned at the last client meeting nor if we have all the product licenses we paid for. Their web site is awful,....
rant....rant.....rant.....
I know you can't tell but I'm really angry right now.... Been wading thru this trying to get what I need for months.
rant....rant.....rant.....
I now have a partial down load of the 8.1 components and IBM has really made a mess out of the tool interface. It used to be easy to see what icons to click but now they all look the same ugly painful to look at colors. Is that lavender or purple as a default? It really hurts the eyes.(some of the changes to the interface aren't as bad but they shouldn't be default settings.)
rant....rant.....rant.....
The moron in management that allowed these changes should be fired (only half kidding). What we want to do is redesign an interface so its easily usable by people that aren't working with the tool today.
rant....rant.....rant.....
So far I'm unimpressed with the PDF changes and once I get the tool (that I was able to get downloaded) configured I might feel better but.......
rant....rant.....rant.....rant....rant.....rant....rant....rant.....rant....rant....rant.....rant....rant....rant.....rant.....rant....rant.....rant.....rant....rant.....rant.....