Drop all conference members with the last "inside" caller hang up 1

[Jouik]

Hi experts

I'm new within this AVAYA world, so please kindly excuse my newbie question here.

AVAYA CM Software Version: R015x.02.1.016.4

I'm looking for a setup, where our customer wants their Agents to be able to conference in outside callers into a three(multi) party conference call, but they want the conference to drop all the callers when the last "inside" user, or the conference call organiser, drops the call or hang up.

I was looking through the forums here, but none of the advice worked for me = when the conference call creator (The customer's Agent) hang up, the two outside callers who were "conferenced in" are still able to talk.

Could you please advise what and where should I check/set to get this working the desired way?

Thank you for your hints.

regards
Jou

 

[AvayaTier3]

Conferencing

Expanded Meet-Me Conference

On the 3.1 site, if you get a call and hit the xfer button the display reads
hang up to complete transfer and on the other site it doesn't say anything;
however, it works if you hang up. Is that a setting or is that a difference in
CM versions?

There is an entry on page 2 of the COR form - "Block Enhanced
Conference/Transfer Displays?". The default setting is YES, change it to NO and
you will start receiving the extra display messages for conference and transfer
calls.

# This is a programmable system feature.

change system-parameters features                               Page   7 of  16
                        FEATURE-RELATED SYSTEM PARAMETERS

CONFERENCE/TRANSFER

               Abort Transfer? y                 No Dial Tone Conferencing? y
        Transfer Upon Hang-Up? y       Select Line Appearance Conferencing? y
Abort Conference Upon Hang-Up? n                                    Unhold? y
   No Hold Conference Timeout: 60

ANALOG BUSY AUTO CALLBACK
               Without Flash? n
--------------------------------------------------------------------------------
May want to check these settings:
display system-parameters features                              Page   1 of  19
                            FEATURE-RELATED SYSTEM PARAMETERS
                               Self Station Display Enabled? y
                                    Trunk-to-Trunk Transfer: all
display cos                                                     Page   1 of   2
                                CLASS OF SERVICE

 Trk-to-Trk Transfer Override   n  n  n  n  n  n  n  n  n  n  n  n  n  n  n  n
--------------------------------------------------------------------------------
display cor 1                                                   Page   2 of  22
                              CLASS OF RESTRICTION

                     Block Transfer Display? y
Block Enhanced Conference/Transfer Displays? y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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