Don't let the door hit you --CCR PSN004381u

[vztech]

Original publication date: 03-Dec-14.This is Issue #01, published date: 03-Dec-14. Severity/risk level
High Urgency
Immediate Name of problem:
Customer Contact Reporter (CCR) will no longer be offered with IP Office R9.1 (GA December 22, 2014) Products affected:
CCR Problem description:
When IP Office R9.1 is introduced December 22, 2014, CCR will no longer be offered with IP Office R9.1. Customers with CCR who wish to upgrade IP Office to R9.1 will be offered a migration to IP Office Contact Center (IPOCC) R9.1. The migration program will be available in the April 2015 timeframe. Resolution:
CCR will continue to be sold and supported on IPO R9.0.x Workaround or alternative remediation:
CCR customers wishing to migrate to IPOCC sooner than the April timeframe will need to work special consideration back through the partner and the Avaya account manager

It's only dialtone!!!

 

[Gunnaro]

Andrew posted this yesterday

thread940-1741512

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[vztech]

Ahhh I missed it

It's only dialtone!!!

 

[derfloh]

To commend the thread title...

Everyone who sold CCR the last (few) year(s) and ordered IPOSS to get support and especially upgrade licenses for free is damn hit by the door.

I understand not to support IPOCC/CIE, ACSS and CCR all together. But it would have been fair not to implement new features in CCR but support the actual. cCR release in the following IPO releases.

 

[Gunnaro]

Fair would have been to not release CCR in the first place.
It was a disaster from day one. Even if you got it running stable, the numbers didn't add up.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[derfloh]

That's another point of view...

 

[intrigrant]

Going from one disaster to another and then to another and so on, it is a way of doing things...
There are better working solutions not from Avaya in the market and it is pretty good stuff too.

 

[Gunnaro]

Better to give agents an abacus for answered calls and a lottery machine for lost ones, than CCR.

My honor was restored thanks to Xima.
No customer complaints, fire n' forget-installs, and the numbers are accurate.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[smokinjoe2938]

And IPOCC is the replacement for CCR, give me a break you better be a rocket Scientist to install this for sure!

 

[Gunnaro]

Put it in orbit!

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam