Don't disturb button 1

[sk1053]

Anybody know if the dn-dst phone fucntion is a 'don't disturb' button and if so, when it is activated on a phone used why calls to it would go to the attendant phone. I would like to stop that and for the caller just to hear a continous ring without any redirection.

Thank you

 

[mcopini]

The coverage on DND can be administered in a coverage path. Just set the SAC/DND/Goto Cover? to "y".

More info needed? Just put it up here.. good luck.
Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-

 

[sk1053]

Thanks Maarten.

SAC/DND/Cover - where is this field?. i understand about the coverage patsh on stations as I use them quite often for voicemail/coverage answer groups and so on but I've not seen this setting.
I don't want a redirection for a caller to a phone in non-disturb status so why would I need to use a coverage?
Also do you know whay calls to this station are being answered by the attd. When it's the dn-dst of off it's fine.

Thansk again

 

[monacom]

The do not disturb button is administered in the cover path and a simple way of stopping the phone disturbing you is to set up a ringer-off button in your soft keys which is done as default when you add a station. Just press this and the phone will stop ringing.

 

[Phoneman2]

Note!! That changing that cover path options will change all the phones that use that cover path. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[sk1053]

thanks for all your help with this

 

[phonepd]

The dn-dst is a hospitality feature normally used for hotels. It is normal for a call that is routed to a hotel room with Do Not Disturb feature active to be re-directed to the console attendant.
It sounds like you would be better off to use the send-calls button. You can leave the extension field blank when programming this button and when a call comes into this station and the button is active, the phone will half ring and the caller will go to the cover path.