Does CCR support Auto Answer 2

[Switchman]

Hi,

I'm looking into implementing CCR, we are using a mixture of phones mainly 1608 and 1616's

Is there a way to implement Auto Answer to force calls through to agents with CCR?

Thanks


Dave.

ps We are running IP500v1 on version 8.

 

[tlpeter]

Yes you can set auto answer for internal or for external.
I think internal can be done from the menu but you could program a button

Build a button and put this on it:

Autoanswer internal
Shortcode = *DCP
Tel Number = 0,0,1,2
Line Group = 0
Feature = CW

Auto answer external
Shortcode = *DCP
Tel Number = 0,0,2,2
Line Group = 0
Feature = CW

BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[Switchman]

Perfect,

Thanks

 

[amriddle01]

Or do it the documented way with a button that toggles on/off:

Programme a button with the action Internal auto answer:

· Action: Emulation -> Internal Auto-Answer.

· Action Data: Optional.

· If left blank this function acts as described above for internal auto-answer.

· IP Office 4.1+: FF can be entered. In that case the button will enable/disable headset force feed operation for external calls. In this mode, when headset mode is selected but the phone is idle, an incoming external call will cause a single tone and then be automatically connected. This operation is only supported on Avaya phones with a fixed HEADSET button. Ring delay is applied if set on the appearance button receiving the call before the call is auto-connected.

http://www.ipoffice.tel

 

[tlpeter]

Andy, that is internal.
I guess he wants external.
And i believe that button does not exists.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[amriddle01]

I think you missed this part

· IP Office 4.1+: FF can be entered. In that case the button will enable/disable headset force feed operation for external calls.

http://www.ipoffice.tel

 

[tlpeter]

Indeed, i missed that part.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl