Do Not Disturb doesn't work

[CarrierTech]

We have an 8730 with CM6. When I add a Do Not Disturb button to a phone it doesn't work. I get a wave-off internally and expernally i get a Verizon message.

 

[AvayaTier3]

CM software version?
How are you programming this?
feature-access-code, button on phone?
What type restriction are you activating?
What response are you looking for?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[CarrierTech]

I am programming it onto a phone. I assume it should go to the cov path of that phone.

 

[4merAvaya]

Try using 'Send All Calls' (send-calls) instead.

Kevin

 

[CarrierTech]

The customer wants to be able to move to a coverage path status during a call. Send All is not available when on a call. What doess Do Not Disturb do if it doesn't send it to the coverage path?

 

[4merAvaya]

You can change the Coverage Path to 'Active'. If any of the line appearance are in-use the call will go to the next coverage point.

Kevin

 

[CarrierTech]

The cov path is set to have DND and SAC sent to cover. SAC goes fine but DND gets a waveoff internally and a Verizon message externally. Is there a place to program what the DND does?