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DNIS STATISTICS INCORRECT
- Thread starter ROSER72
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captaingadget
IS-IT--Management
This doesn't sound right to me, although I'm not fully understanding what you are trying to describe. The only time a call could be counted twice is in a skillset/agent report when an agent rejects a call and puts it back in the queue, the call will be re-presented and counted again.
captaingadget
IS-IT--Management
Just to be clear, when you route on DNIS there will be a DNIS report and a corresponding CDN report, sincec the DNIS number will be IDC to a CDN. Many DNIS numbers may be IDC to the same CDN.
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