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DND While Phone Ring

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joeloh

joeloh

Technical User
Jun 10, 2004
82
CA
Can an agent in a queue hit the DND button and send the call ringing back into the queue? This is the case back in 3.2. Can this be done in 4.1?
 
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i do not think so. once the call rings the agents phone, it will keep ringing unitl the No Answer time is reached
 
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