Diversion on no reply.

[snakeblitsen]

I have made an external CDINI - It diverts on busy but not on no reply. Anyone got a fix! BC9
Cheers

 

[rfpui]

How look
SUSIPIR=
for this extension?

 

[snakeblitsen]

Hi RFPUI
5699 is a hunt group with one extension 5381. the hunt group is cdinied to the route dest 4100 (aspect call centre).
The problem is not limited to these numbers -- I have the highest CAT and diversion on no reply EXTERNALLY doesn't work.



GHDAP:GRP=5699;
GROUP HUNTING DATA

GRP LIM SERV TRAF SEL QUE CUST RLTC DIR
5699 9 1000 15 010 0 0 5381

END

<CDIDPIR=5699;
CALL DIVERSION INDIVIDUAL DATA

DIR DIV

5699 4100

END

<SUDIPIR=5699;
DIRECTORY INFORMATION AT 20:09:09 18APR05

DIRECTORY NUMBER : 5699
TYPE OF DIRECTORY NUMBER : PBX GROUP
NAME :


GROUP DIRECTORY CATEGORIES

LIM TRAF SERV CUST SEL RLTC QUE MEM

9 15 1000 010 0 0 5381


DIVERSION DATA

INDIVIDUAL DIVERSION NUMBER: 4100


END

<SUDIPIR=5381;
DIRECTORY INFORMATION AT 20:09:39 18APR05

DIRECTORY NUMBER : 5381
TYPE OF DIRECTORY NUMBER : ATS
NAME :


EXTENSION TERMINAL DATA

EQU TERMD ADN

2-2-42-05 0000


EXTENSION DIRECTORY CATEGORIES

CAT TRAF SERV CDIV ROC TRM ADC CUST

10 01020200 02001200 100150000 0230 0 000000000


GROUP DATA

GROUP CALL PICKUP: 2032

GROUP HUNTING: 5699


DIVERSION DATA

INDIVIDUAL DIVERSION NUMBER: 5134


PAGING DATA


END

<EXCCP:CAT=10;
EXTENSION CATEGORY CODE

CAT TRAF SERV CDIV ROC

10 01020200 02001200 100150000 0230

END

<

 

[dstrang1]

snakeblitsen (Programmer) 18 Apr 05 12:17 wrote:
**********************************************************
I have made an external CDINI - It diverts on busy but not on no reply. Anyone got a fix! BC9
Cheers
**********************************************************

If you want diversion on no-answer, you have to also assign the same diversion point for the hunt group members. The hunt group pilot number diverts based on the SEL parameter and the diversion point for the pilot.

Good luck,

Dave Strang

 

[alchohaz]

If the divert is for an external destination, it will not divert off of the MD110 IF it has already rung a position on the exchange. (So RTNR will not work)

I beleive that there are patches to deal with this but obviously there will be charges associated.

Some form of CTI may also be able to handle this for you or an upgrade to BC12 to allow Personal Number which can do this.

Actually as i think about it, you could divert the call into voicemail and have voicemail re-route the call onto the new external destination.

.. I have recalled this from memory, but i am sure it's accurate.. we used to have lots of similar issues at BC9.

Regards
Al

 

[snakeblitsen]

Thanks dstrang1 -- worked fine, neat idea about the voicemail alcholaz.
Cheers