nicolasgreening
IS-IT--Management
Hi All,
I hope someone can help,
We have a team that need to answer calls to a ddi in a certan mannor these calls are recoreded so we have an announcment in VM pro so the call routing is as follows
DDI to Shortcode
Shortcode = Voicmeil collect "VM Module Name"
VM module to generic with message then transfer to group
Group to user in rotary.
When a call hits the group members phone the group name is displayed but if the calls are picked up (group pickup) then the name of the group is not displayed only External and the calling number?
Is there any way we can get around this?
For info the users will be in more that 1 group.
IP office 412 V 4.1
Many Thanks
Nick
I hope someone can help,
We have a team that need to answer calls to a ddi in a certan mannor these calls are recoreded so we have an announcment in VM pro so the call routing is as follows
DDI to Shortcode
Shortcode = Voicmeil collect "VM Module Name"
VM module to generic with message then transfer to group
Group to user in rotary.
When a call hits the group members phone the group name is displayed but if the calls are picked up (group pickup) then the name of the group is not displayed only External and the calling number?
Is there any way we can get around this?
For info the users will be in more that 1 group.
IP office 412 V 4.1
Many Thanks
Nick