Disconnect Question for AA "Afterhours" Greeting 1

[phoneman1148]

I have a CICS 8 x16 running 7.1 w/CLID tied to a Startalk Flash running 2.0 software.
My problem is getting the call to disconnect after the caller hears the after-hours menu play. I also have CCR built for this customer (Tree 1) to use during their normal business hours of 8:00 a.m. to 4:30 p.m. any suggestions would be greatly appreciated.

 

[atdjr123]

Are you saying that you want the AA to disconnect after the greeting plays or that the call is hung up in the system???

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[phoneman1148]

Sorry!

No, I just want the caller to be disconnected with no other options for the caller.

 

[atdjr123]

In f982 have you tried setting business open ( N )???

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[phoneman1148]

No, I have not tried that yet. It will be sometime later this week before I can get back to the site to try anything different,so any suggestions are welcome and Thank You for responding to me.

 

[ironhorse17]

Had the same problem, had a greeting then would go to CCR people hanging up in the greeting got stuck would not disconnecting, turned off return to AA.

 

[hawks]

Make the CCR path an INFORMATION PATH and 1 of your options to complete the build of the path shoud be Disconnect.

 

[phoneman1148]

Thanks to all that have responded. As I remember no one is complaining of getting stuck..the customer just does not want the caller to have any other option other than disconnect after listening to the after hours greeting.

Thanks Again Too All!

 

[allworxguy]

Hawks has it right. Make path 0 for your night CCR and infobox and then set the option to disconnect after the info is heard.

Marv

http://www.telemarv.ca

 

[phoneman1148]

Here is what is in the Flash at present.

Is there a way to salvage any of this or do I need to start from scratch?

Thanks


County Attorney’s Office Custom Call Routing Tree


Home Menu 0 and then options 1-5 are “menus"
From these menus there are another 1-8 options
"no other menus ....out of these menus”!


AUTOMATED ATTENDANT GREETING #1
FOR GREETING TABLE #1 greeting 1 (normal office hours)

You have reached the County Attorney’s Office
Our office hours are from 8:00 a.m. to 4:30 p.m. Monday thru Friday

FOR GREETING TABLE #1 greeting 4 (after hours & weekends)
You have reached the County Attorney’s Office
Our office is currently closed please call back during
Normal office hours… Our office hours are from
8:00 a.m. to 4:30 p.m. Monday thru Friday


HOME MENU 0
If you know your parties extension you may dial it now…
otherwise please Listen to our menu

If you are calling in regards to “Child Support” Press 1
For matters pertaining to Delinquent Taxes or “Bad Checks” Press 2
For “Criminal Matters, Guardianship, and Mental Health Petitions” Press 3
For Citation Related Matters Press 4
For All other departments Press 5
Or please stay on the line for further assistance.

********************

CCR TREE # 1

Child Support Menu Greeting

You have reached the l County Child Support Office.

Our office hours are from 8:00a.m. To 4:30p.m. Monday thru Friday.

If you are calling for payment information please hang up and call 1-8xx-xxx-xxxx.

Our caseworkers accept calls on Tuesdays from 8:00a.m. Until 11:30a.m. and Thursdays from 1:00p.m. Until 4:30p.m.

If you need to make an appointment with you caseworker, appointment times are Tuesdays from 1:00p.m. Until 4:00p.m. , and Thursdays from 8:00a.m. Until 11:30a.m.

Any messages left with your caseworker will be returned within 24 hours.

Please be sure to include your full name, social security number and telephone number in your message.

Please do not leave duplicate messages as this could delay your returned call.



Child Support Menu Choices
(PATH #1) Extension # Path #
Press 1 for test 29 11
Press 2 for test 34 12
Press 3 for test 26 13
Press 4 for test 28 14

Bad Checks Menu Choices (PATH #2)
Press 1 for test 24 21

Criminal Matters Menu Choices (PATH#3)
Press 1 for test 23 31
Press 2 for test 33 32

Citations Menu Choices (PATH#4)
Press 1 for test 25 41

All Other Dept. Menu Choices (PATH#5)
Press 1 for the Operator test 21 51

 

[curlycord]

AUTOMATED ATTENDANT GREETING #1
FOR GREETING TABLE #1 greeting 1 (normal office hours)

You have reached the County Attorney's Office
Our office hours are from 8:00 a.m. to 4:30 p.m. Monday thru Friday


You cannot make a greeting disconnect....only a Path in CCR can do that.

Most people use CCR for this.
"For company hours press1"
Path 1 = INFO , record your hours then have it disconnect.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[phoneman1148]

Thanks curlycord,and all of the previous responders,I'll straighten it out on my next trip to site.

 

[atdjr123]

If you have set the morning, afternoon, evening and non bus hours you should be able to have only your non business greeting play after hours by setting business open to (N) after hours. The flash will allow for only that greeting to play.

The receptionist has to change it when she leaves and when she comes in.You can program a button on her phone F982.Your non-bus greeting is 4. The internal clock will regulate which greeting will play at the time you set the hours for from Mon. thru Friday along with Sat. Sun. If your business closes at 4:30 then set your non business hours for that Monday thru Friday. Then for Saturday and Sunday you set you morning,afternoon, and evening for 12:00am/2;00am/4:00 am and non business to start at anytime after that. This will ensure greeting 1 never plays on weekends.

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[atdjr123]

Also in f983 set your AA prompt to (N)

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[allworxguy]

Sorry i didn't notice it was a flash, only one CCR per table. So a different CCR for after hours is not possible.

Also looking at your CCR there is no need for sub-menus 2 and 4 as there is only one choice, change them to xfer points not menus. Menu 5 could just be 0 unless you are disabling zero as a dialing option or make it also a xfer point, again a menu heere is redundant.

Marv

http://www.telemarv.ca

 

[phoneman1148]

Thanks for all of your help.

On my next trip to their site I will implement these changes,once again thanks to everyone that pitched in on this for me!