How do I disable voicemail for a user? We have a cordless phone that should not ever recieve a voicemail. I tried deleting the users voicemail folder, unchecking the voicemail on box for the user in IP Office Manager and restarting the voicemail service. But if I dial # followed by the extension I am still able to leave a voice message. Do I need to create a short code like #145 and re-direct it to a do-nothing function?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Disabling voicemail for a user 3
- Thread starter ITLOUIS
- Start date
-
1
- #2
-
1
- #3
intrigrant
Systems Engineer
In VM Pro create a leave action for that user and connect a hangup action to the start point.
- Thread starter
- #4
- Thread starter
- #5
intrigrant
Systems Engineer
Then do a transfer action to the users phone.
-
1
- #7
Why not against the user voicemail settings in the IP Office configuration deselect 'Voicemail On'. That stops the IP Office from diverting unanswered calls to voicemail.
The other fixes (customizing mailbox actions) are only required if you have people getting to the mailbox via routes other than ringing the extension.
The other fixes (customizing mailbox actions) are only required if you have people getting to the mailbox via routes other than ringing the extension.
If i disable voicemail for a user, i still can transfer calls to that mailbox !
It just won't answer when you call the user
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
It just won't answer when you call the user
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
If i disable voicemail for a user, i still can transfer calls to that mailbox !
It just won't answer when you call the user"
Correct. You're just disabling the switches use of the mailbox. It doesn't affect other callflows and shortcodes that go direct to the mailbox.
If the system is running in Intuity mode then you can also disable the mailbox through the Intuity interface (press 5 and then 7).
It just won't answer when you call the user"
Correct. You're just disabling the switches use of the mailbox. It doesn't affect other callflows and shortcodes that go direct to the mailbox.
If the system is running in Intuity mode then you can also disable the mailbox through the Intuity interface (press 5 and then 7).
I do not work very often with intuity mode to be honest 
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Thread starter
- #11
Our system was installed using the intuity interface. The 5 and then 7 option works great! Now no matter how they get to the extension's voicemail they get a message that they cannot leave a message. This is better than getting it to somehow ring endlessly. THANKS!
- Status
Similar threads
- Locked
- Question