Directory Missing?

[leftyx]

Hey all. I was recently told the corporate directory listing is gone from the phones. I am not even sure where to start looking. I know CCM fairly well but have no idea where the directory was set up. If anyone could point me in general directions that would be greatly appreciated.

 

[pndscm]

I had this happen to me once and between the phones and the server was an ACL blocking TFTP. The Corp Dir is apparently pulled down TFTP by the phones.

 

[leftyx]

But the server is the CCM itself. What ACL would be on that?

 

[pndscm]

I'm talking about a network device, switch or router, between the phones and the CCM server. Sorry, I wasn't very clear.

 

[niwa3836]

Are you sure that you have the Enterprise parameters configured correctly. I would also use a sniffer and have a look at whether the phones are able to resolve the directory server etc. Personally I use the DominoComms MultiDir product as this give me access into my multiple worldwide clusters and AD servers. Never had a problem of it disappearing!!

 

[MitelInMyBlood]

I have seen this occur whenever we retrograded the firmware on the phones, ie, take the phone firmware (flash) back to a previous level for some reason. Several monthe ago we reflashed 1700 phones with earlier firmware (9.02 from previous 9.1.1) only to take a severe beating from our users the following day. They not only lost their directories but also lost their call history & custom ringer settings and screen backgrounds as well. It was not a good day.

(For those interested in why we rolled back, 9.1.1 firmware did not correctly support the Electronic Hookswitch feature with the Jabra GO-6470 series bluetooth headsets, though the prior firmware did. Go figure)


Original MUG/NAMU Charter Member

 

[pndscm]

I ran into this again on an install. I had to change the server name from an alpha-numeric name to the IP address to have the Corp directory show.