Directory Handler - Caller Input

[sbryan33]

I'm trying to edit caller input in my directory call handler (Cisco Unity). I'm trying to edit the "user with a mailbox" option and the user I want to select is not a choice. Is there something that has to be done so that all users will show up in this drop down menu?

Anyone?

 

[whykap]

Just use the search/find option instead. The drop down box only shows a few users.

 

[sbryan33]

Thanks for the quick reply. But where are you seeing the search/find option. I go into System Call Handler and select the one I want to update. Then I go to Edit Caller Input and select the number I want to edit. Once in there I go down to "user with a mailbox" and I only see a drop down menu. I do not see a search and find option at this point. I do see an option at the top to search call handlers, but that isn't what I want to do.....I don't think.

 

[loucanick]

At the bottom of that drop down list of numbers you should see "----More Options----" ...

If you select that, it will bring up a box where you can search all available user numbers.

 

[sbryan33]

Yes, I see the more options and I "select" it but nothing happens. It just stays at "more options". Any ideas?

 

[DHRoger]

Check your popup blocker settings. "More Options" wants to open a new window.

 

[sbryan33]

That's it!! Thanks so much! The pop up blocker was preventing it from opening!