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Dialing issue to a particular series of numbers.
- Thread starter jagdishn
- Start date
ZeroZeroOne
Systems Engineer
There could be several causes, really. Perhaps the IP address used by the SIP phone is falling into the wrong network region and location so the ARS analysis fails?
Is One-X Communicator configured as SIP or H.323? I assume you are using the same station logged in both?
Run the Call Routing Test in System Manager [Elements / Session Manager / System Tools] for your dial string, using your SIP phone's IP address.
Use the Trace Viewer in System Manager or traceSM on Session Manager to view what happens when you dial out from your SIP phone.
Run list trace on the SIP trunk between Session Manager and Communication Manager to capture what happens there.
Hopefully these tools will help point you in the right direction.
Is One-X Communicator configured as SIP or H.323? I assume you are using the same station logged in both?
Run the Call Routing Test in System Manager [Elements / Session Manager / System Tools] for your dial string, using your SIP phone's IP address.
Use the Trace Viewer in System Manager or traceSM on Session Manager to view what happens when you dial out from your SIP phone.
Run list trace on the SIP trunk between Session Manager and Communication Manager to capture what happens there.
Hopefully these tools will help point you in the right direction.
- Thread starter
- #3
ZeroZeroOne
Systems Engineer
So SIP endpoint 1 (1xC on PC) works but SIP endpoint 2 (phone) does not...
I'd definitely start with Locations and check the IP address range, then verify the Dial Pattern is usable from both (or "all") locations.
I'd definitely start with Locations and check the IP address range, then verify the Dial Pattern is usable from both (or "all") locations.
- Thread starter
- #5
ZeroZeroOne
Systems Engineer
Ha! Yes, that "DEE-DOO" tone is the wave-off, indicating that something has gone wrong. I've heard it called the "turkey tone" too.
That is CM giving you and audible notice that the call could not be processed. That can happen if a phone does not have permission to dial (FRL too low for International numbers, for example), if there's no ARS Analysis entry (or AAR), all trunks busy, or something else that's failing.
Again, try to capture SIP traces and traces in CM for both the SIP phone and 1xC. A Stare-and-Compare between the two will probably show the difference.
Also, would you please confirm if you are using the same extension in both, or are you logging in Station X on the SIP phone and Station Y on 1xC?
That is CM giving you and audible notice that the call could not be processed. That can happen if a phone does not have permission to dial (FRL too low for International numbers, for example), if there's no ARS Analysis entry (or AAR), all trunks busy, or something else that's failing.
Again, try to capture SIP traces and traces in CM for both the SIP phone and 1xC. A Stare-and-Compare between the two will probably show the difference.
Also, would you please confirm if you are using the same extension in both, or are you logging in Station X on the SIP phone and Station Y on 1xC?
- Thread starter
- #7
- Thread starter
- #8
ZeroZeroOne
Systems Engineer
Glad you have it figured out! Would you mind sharing the solution? That helps everyone on the board.
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