Dialing 911 should notify telephone operator on console 1

[nortelhead]

Hi,

Just wondering if there is such thing as, when a DN dials out to 911, it will notify the telephone operator on their console that a DN has dialed 911. Reason is that sometime ambulance comes to the building and we do not know who initiated the 911, unless of course we dig on to the CDR which is too late to know.

Thanks for any reply.

 

[vztech]

Look in the NTP's for OSN

Yes you can configure it to a phone

It's only dialtone-VZ

 

[DocVic]

Search tek-tips and you will find posts with all the information you will ever need to create a new dialing pattern that will almost eliminate mis-dialed 911 calls.
You can try this too (it's stolen!) :

Stop mis-dials to 911/9911 using SPN, FLEN and SDRR.

In the following LD90 example, callers dialing 9911 will route to the 911 center. However, if they dial 9911 + any additional digits, the call will be blocked. DANGER - Test this out on your switch. There is a slight delay before ringing 911. Note - if SPN is "11", FLEN must be 3
* >ld 90
ESN000

FEAT net
TRAN ac1
TYPE spn

SPN 911
FLEN 4
ITOH NO
RLI (Yours)
DENY 0
DENY 1
DENY 2
DENY 3
DENY 4
DENY 5
DENY 6
DENY 7
DENY 8
DENY 9
SDRR DENY CODES = 10
ITEI NONE


DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[GHTROUT]

I was asked by Nortel not to post this because it has been replaced by ESA Misdial Protection

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[Avaya911PLM]

Most of the approved vendors such as eTelemetry.com and Redsky also provide screen pop displays for users dialing or misdialing 911.

Gene is right, the SDDR fix above is NOT the recomended solution for misdial prevention. A fewature was added in 5.0 and a patch is available for previous systems.

--
Fletch
Avaya E9-1-1 Product Manager