Dial 9 and 8 for an outside line

[DaveAvaya123]

I have a IP Office running 8.1 (52) the system has an ISDN30 connection and a ISDN2e connection. They want to be able to dial out using a 9 for the ISDN30 and 8 for ISDN2e. I have managed to make the 9 work fine for the ISDN30 but when I dial an 8 to access the ISDN2 lines the system says 'incompatible'. I have made the changes in the ARS table as i have one for the ISDN30 lines and one for the ISDN2 lines. They are configured at follows:
ARS route ISND2 - Does not seem to work
Code: 8N
Telephone number: .S(followed by the number the customer wants to send out)
Feature: Dial
Line Group: 1

ARS route ISDN30 - Does work
Code: 9N
Telephone number: .S(followed by the number the customer wants to send out)
Feature: Dial
Line group: 0

Any help would be appreciated.

Thank you

 

[amriddle01]

Is the number you are trying to send out valid for the ISDN2 trunks? You can't send out a DDI/DID number from an ISDN30 on an ISDN2 and vice versa, well not in UK anyway

 

[amriddle01]

BTW it should not be 8N Dial .sxxx it should be 8N Dial Nsxxx . The dot would make it send the 8 as well as the number dialled you want that stripping off so you would need to use N

 

[amriddle01]

Also the . after Nsxxx in my above post is a full stop not part of the suggested dial string

 

[DaveAvaya123]

Thanks for the reply. I have it all working now.

 

[amriddle01]

Was it the . thing casuing the issue?

 

[DaveAvaya123]

Yep that and me setting it up wrong. Went and had some lunch and then worked it out in about 5 minutes when i came back. Been looking at the manager screen for hours on end is not good.