Device shows "offline"

[CatfishDan]

Hi. A CLIENT OF MINE USES ARCESERV AS BACKUP. I can't get it to set up a backup job because the tape device shows it is offline. I've looked everywhere in the users guide and poked around alot to find a way to get the device back online. Can anyone help PLEASE! Thanks sooo much!!

 

[speshalyst]

Hi,

Does the OS see the device properly?
Is this a single drive unit or a changer?
What version of ARcserve are you using?
on the ARcserve device manager, rightclick on the device and choose "online"

Hope this helps..

Cheers
Speshalyst

So it Shall be Written!
So it Shall be Done!!

 

[vschumpy]

latest versions will let you set devices on/offline in the device manager gui - older versions you will have to run device configuration to make them on or offline.

 

[CatfishDan]

Well thanks for the suggestions. It's v.9. It does not have an "online" option when you right-click it. And device configuration didn't really seem to help any. Others?

Thanks!

 

[vschumpy]

Can you fill us in on some of the other information that was requested ?

 

[davidmichel]

A drive is marked offline when it fails to respond to a command. Try powering down the server and drive. Then power up the drive, wait a minute, then power up the server.