Device is Offline - error message 2

[heffo]

I have Brightstor Arcserve 9.0 Build 2052, installed on Windows 2003 Server SP1.

When I try and Mount/Inventory or any other commands from the Device tab, a message pops up saying that 'The Device is offline'.

I shut down the Tape Drive & Server, started the Tape drive, waited for it to initialise, waited another couple of minutes, the powered on the Server - still same message. I've done this twice now.

Can anyone suggest how to fix?

Thanks

 

[blister911]

From where are you accessing the device tab? If you are running the manager on a workstation running WinXP, I've had the same problem and I was told by CA tech support that it is a workstation issue. Try running the manager on the server console and see if it works.

I had to reinstall the manager on my workstation in order to get it to work, but that only lasted a week and now I get the same message again.

 

[blister911]

I should mention that I had to completely uninstall before reinstalling.

 

[heffo]

I'm trying to access the Device tab from a PC Anywhere session on the Server itself.

I've already power cycled the tape drive while the server is shut down, to no avail..

 

[davidmichel]

From within the OS Device Manager make sure the library and drives are disabled.

 

[heffo]

In Device Manager on the Server?? Disable the Tape drive?

 

[heffo]

When I eject the tapes and load them in again, the Status od the tapes in Arcserve/Device - shows as <slot: 1><updating...> for all slots - this stays like this indefinitly.

I still get the same message if I try to inventory or Mount the tapes.

Can anyone help??

Thanks

 

[vschumpy]

disable the OS level tape drivers on the host server.

 

[davidmichel]

Device Manager is on the server. Right click My Computer select Manage, Device Manager. Both the library and tape drives should be disabled and the system restarted.