Jakespeare
Vendor
XP Pro
I am NOT listing hardware to save time, and your effort.
This is NOT a hardware problem. If you think it is, that's
ok. I think it is not, and am not going to go there.
(It is a Brand new computer. It ran perfect for about 2-weeks, so there is no reason to believe that hardware plays a part in this).
*1 factor:
Promise 133 TX2 controller for ATA/133 MAXTOR HD
Drivers installed were the XP drivers from Promise's
website. Worked perfect.
* VIRUS * No. (although a virus can't be ruled out entirely, as my memory serves me, this isn't a virus problem). Client ran Norton 2002 - ALL updates, and a complete scan. Yesterday.
I have read about these symptons before, but I can not remember where. It has happened to others.
MS KB is NO HELP on this........ spent 2 hours there.
Here is how my client BRIEFLY describes his problems.
desktop stuck in XP style,
desktop icons cannot be moved,
taskbar icon images swapped and scrambled (looks like one icon but selects a different application)
in the control panel: numerous commands nonfunctional. "Taskbar and Start Menu", "Folder Options" will not open and the "Passwords" link is missing.
The desktop is treating itself as a folder, with "Folder Tasks", "Other Places" and "Details" box menus stacked on the left and displacing the desktop image.
Each time I reboot, the icons are in a different position but still cannot be drag and dropped to move them.
>>>> I can, and will, supply a complete list of
software that is loaded on this system, but only as needed.
The OS was a clean install about 3 weeks ago.
System ran "PERFECT" according to client.
Have at it.
I am NOT listing hardware to save time, and your effort.
This is NOT a hardware problem. If you think it is, that's
ok. I think it is not, and am not going to go there.
(It is a Brand new computer. It ran perfect for about 2-weeks, so there is no reason to believe that hardware plays a part in this).
*1 factor:
Promise 133 TX2 controller for ATA/133 MAXTOR HD
Drivers installed were the XP drivers from Promise's
website. Worked perfect.
* VIRUS * No. (although a virus can't be ruled out entirely, as my memory serves me, this isn't a virus problem). Client ran Norton 2002 - ALL updates, and a complete scan. Yesterday.
I have read about these symptons before, but I can not remember where. It has happened to others.
MS KB is NO HELP on this........ spent 2 hours there.
Here is how my client BRIEFLY describes his problems.
desktop stuck in XP style,
desktop icons cannot be moved,
taskbar icon images swapped and scrambled (looks like one icon but selects a different application)
in the control panel: numerous commands nonfunctional. "Taskbar and Start Menu", "Folder Options" will not open and the "Passwords" link is missing.
The desktop is treating itself as a folder, with "Folder Tasks", "Other Places" and "Details" box menus stacked on the left and displacing the desktop image.
Each time I reboot, the icons are in a different position but still cannot be drag and dropped to move them.
>>>> I can, and will, supply a complete list of
software that is loaded on this system, but only as needed.
The OS was a clean install about 3 weeks ago.
System ran "PERFECT" according to client.
Have at it.