rwilliams3
MIS
I've got a Dell PowerEdge 2850 that I'm trying to install an external modem on, but keep having problems.
(Background details....)
**I'm trying to use a Multitech Systems MT5634ZBA serial modem.
**Dell PowerEdge 2850 with MS Windows 2003 server. All latest Windows Updates.
**Server did have PC Anywhere 10.5 loaded. Removed it thinking it was the problem.
(Problem)
I connect the modem to the serial port on the back of the server. Turn them on, wait for boot-up and log into Windows. It does the "New Hardware Wizard" thing and shows that it found the modem. I point it at the CD and hit NEXT. It starts copying the drivers over and almost immediately pops up an error message: "Modem Setup. Windows was unable to install the modem." It gives me a choice of OK or CANCEL.
I hit OK and the next screen shows "There was a problem installing this hardware: Multitech (model #) modem. An error occurred during the installation of this device. The system cannot find the file specified. Click Finish to close the wizard."
I hit FINISH and it goes back to the Found New Hardware Wizard.
**I know it's a good modem - I've used it on other PC's.
**Under Device Manager Modem Properties, it shows the modem there with a yellow exclaimation mark. And says "The drivers for this device are not installed."
**COM1 is installed and working properly. Nothing else is using it.
**I called Multitech and downloaded the drivers from their site. Turned out to be the same version. Also tried a second serial modem and USB modem. Same error message.
**I called Dell Tech Support and they helped me determine it wasn't a hardware issue. We could go into HyperTerminal and dial out to a BBS. HyperTerminal interacts with modems using standard DOS interfaces (I think that's how he explained it?) So it's a Microsoft Windows problem.
I'm at a loss. Can anyone help?
Thanks, RW
rwilliams3
frw3837-forums @ yahoo.com
(Background details....)
**I'm trying to use a Multitech Systems MT5634ZBA serial modem.
**Dell PowerEdge 2850 with MS Windows 2003 server. All latest Windows Updates.
**Server did have PC Anywhere 10.5 loaded. Removed it thinking it was the problem.
(Problem)
I connect the modem to the serial port on the back of the server. Turn them on, wait for boot-up and log into Windows. It does the "New Hardware Wizard" thing and shows that it found the modem. I point it at the CD and hit NEXT. It starts copying the drivers over and almost immediately pops up an error message: "Modem Setup. Windows was unable to install the modem." It gives me a choice of OK or CANCEL.
I hit OK and the next screen shows "There was a problem installing this hardware: Multitech (model #) modem. An error occurred during the installation of this device. The system cannot find the file specified. Click Finish to close the wizard."
I hit FINISH and it goes back to the Found New Hardware Wizard.
**I know it's a good modem - I've used it on other PC's.
**Under Device Manager Modem Properties, it shows the modem there with a yellow exclaimation mark. And says "The drivers for this device are not installed."
**COM1 is installed and working properly. Nothing else is using it.
**I called Multitech and downloaded the drivers from their site. Turned out to be the same version. Also tried a second serial modem and USB modem. Same error message.
**I called Dell Tech Support and they helped me determine it wasn't a hardware issue. We could go into HyperTerminal and dial out to a BBS. HyperTerminal interacts with modems using standard DOS interfaces (I think that's how he explained it?) So it's a Microsoft Windows problem.
I'm at a loss. Can anyone help?
Thanks, RW
rwilliams3
frw3837-forums @ yahoo.com
