deleted retention period exceeded

[CRMcM]

user deleted mail stays in the deleted items folder seemingly forever, the default retention period for deleted items is set to 3 days. Is there a process I should be running to remove the deleted items or should these items be deleted by the exchange system when the deleted retention period is exceeded?
Thanks for any help

 

[brontosaurus]

i think you're talking about two different things...deleted item retention applies after a user has "hard" deleted items, that is to say, removed them from the Deleted Items folder. So, unless you have a policy on the Deleted Items folder itself, they'll stay forever, as you're seeing.

 

[jimw32]

How do you set a policy on the Deleted Items Folder itself ?

 

[brontosaurus]

use mailbox manager in your recipient policies.

 

[jimw32]

What could cause that not to work ?

 

[brontosaurus]

cause what not to work? Mailbox Manager? Did you have it set up already?

 

[jimw32]

I have set my reciepant policy to delete anything in the deleted items folder after 7 days. For some reason it is not doing so.

Any suggestions ?

 

[brontosaurus]

I always feel uncomfortable saying this, but I have to...on the mailbox manager settings, did you change the action to "delete immediately"? The default is "generate report only..."

 

[jimw32]

It is set to delete imediatly. But it still is not deleting the mail.

 

[brontosaurus]

OK, some questions:

1) is this the only recipient policy?
2) you changed the size limit to "any"?
3) there's no filters applied?
4) what does the administrative email say is happening when you run the manager?

 

[jimw32]

Yes this is the only policy.

No I did not have it set to ANY but I did just do that and updated the policy.

There is no other filters in place.


Im not sure what I am suppose to be looking at for your last question ?

 

[jimw32]

That did not work niether.

 

[brontosaurus]

the last question refers to the email message that mailbox manager can send to your administrator account detailing the actions it took. if you haven't set that up, do so, and then check the info in that message after running another clean-up.

 

[spridler]

You may also want to know that when a object is moved from any folder to the deleted items it takes on a new date. In other words if my email in my inbox says I received it on march 1st and then moved it into deleted items on the 5th deleted items gives that email a new date if retention. So now the email wont get picked up by the policy until the 12th if you use a 7 day retention policy. I hope that makes sense. Microsoft has a white paper on this.

 

[jimw32]

I have been working with this on Tech Net.

According to Microsoft there is a bug with this. They have a fix but is is still in the testing stage they recommended that I wait until SP4 comes out.

Luckly for now It is not causing many any storage problems.