delaying calls to analog agents

[kprintz]

does anyone know (definitively) whether call forcing will delay a call waiting in queue, to be presented to an analog agent. I know it (call forcing using the force timer) works on agent queues with M2216 sets but I am not sure this works (delays the call) in queue with analog agents (lineside T1 card). If this doesn't delay the call, is there another way to add a delay between the calls as they are presented to the analog agent? My problem is the Nortel analog agent is presented with a call before the IVR application is ready

 

[johnpoole]

try setting the a post call delay, work time. don't remember the prompt but it's in the standard acd build. in a agent operation it gives agents a few minutes wrap up time between calls.

john poole
bellsouth business
columbia,sc