Delayed playback of Announcements on G450

[bigart28]

Has anyone run into this scenario? We have announcements stored on TN2501 VAL boards and on our G450's. No matter what we do there is always a 2 second delay when playing back an announcement on the G450's. Yet there is no delay when playing them back from the VAL Board?

 

[AvayaTier3]

Hardware platform? CM software version? current CM SP? FW version of g450?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[bigart28]

G350 FW/HW 30.19.0/3 with VMM-ANN
S8800 running 5.2.1
TN2501AP HW 3 FW 21

 

[AvayaTier3]

GW      TN Circuit Pack                       Latest     Last
MM/TN    Gateway / Media Module     Hardware   Firmware   Update Date
-----    -------------------------  ---------  --------   -----------
G350   - Gateway                               30.21.0  - 04/02/12      5.2.1

Current cm5-016.4 19880 (SP13) 06 Aug 2012

If you listen to the .wav file does it have any delay before hearing the annc?
Dial using the Announcement Access Code: and also play the .wav on your computer.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[bigart28]

When I play the wave file on my PC there is no delay. Also when I play the announcement back using the Announcement Access Code there is no delay on playback there either.

 

[caleman]

I've dealing with this problem, my experience with Avaya is very limited and I haven't found the solution yet but... I found a clue a few minutes ago. There is a vector that handles the announcement, at least in my case. I use the Site Administration 6.0 tool, if you type list vector you will see the vectors that have been already configured. In one of the vectors I found, the first command says:

1 wait-time 2 secs hearing ringback

So I believe that if I modify the time I can reduce or eliminate the 2 seconds delay. I find interesting that you have this 2 seconds delay as well, I mean, possibly is a standard in the announcement programming. By the way, in order to modify the vector, you need to type change vector (vector number)

Well, let's see if we can solve this problem. I'm going to modify this vector and keep reading manuals and, If I manage to solve this, I will let you know.

Good luck.

 

[AvayaTier3]

This is the second and last time to ask for this information:

Hardware platform? CM software version? current CM SP? FW version of g450?

  GW      TN Circuit Pack                       Latest     Last          CM
MM/TN    Gateway / Media Module     Hardware   Firmware   Update Date   Software
-----    -------------------------  ---------  --------   -----------   --------
G450   - Gateway  PSN003666 recall 10/04/12    30.22.0  - 04/02/12      5.2.1
G450   - Gateway                               30.26.0  - 01/07/13      5.2.1

Current cm5-016.4 Service Pack 20102 (SP14) 12 Dec 2012

Do you get a delay when you dial the announcement extension directly?


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[bigart28]

Thought that I already provided that info in my comments above. If there is a specific way you would like me to post the info please let me know. What command did you use for the info above?

Thanks

Art

 

[AvayaTier3]

linux CLI:
swversion

SAT Command:
list media-gateway

Do you get a delay when you dial the announcement extension directly?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]