Delayed AA

[punchtool]

I used the faq689-3787 link and it won't over flow until I log out the extensions or make the group a auto logout. Any ideas?

 

[jinxs]

A hunt group wont overflow until there are no members to send the call to. Since you have a member in the calling group logged in, the call is meant to be answered by the agent...logically. What is the scenario that you are trying to program? What types of lines do you have? PRI, DID, POTS?

 

[punchtool]

I have a did o 4258 which is my call group. I want to ring 4 phones the cover to AA day and night same greeting.

 

[TouchToneTommy]

Renumber an adjunct to 4258. Put a Primary Coverage button for 4258 on the 4 phones. Assign 4258 to the Voice Mail Coverage Group. Create mailbox 4258 to steer the call to the Auto Attendant.

 

[punchtool]

That's what I did and it works. Thanks