Delay in line disconnecting?

[ScoTTeL]

I installed a CICS 4.1 and it all works fine except for line disconnect.

After hanging up a call the line stays active for a minute or so after.

Also when voice mail picks up and caller hangs up, the voice mail port and line are busy for a minute or two.

Any ideas? I know in Avaya porducts I can adjust a setting for positive line disconnect. Where is this in Norstar?

ScoTTeL Office Solutions
PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications Installers Link Page

 

[bkrike]

Under line programming- set Disconnect Supervision to yes.

 

[senk1s]

also make sure your CO line supports/has disconnect supervision

 

[ThePhoneGURU]

Hey Folks, had a strange one today. Installed CICS/6.1 One CLID card one LS/DS. When calling line one, 5 rings inbound hit fax/modem squeel. There was no Hunt/Equiv group from the Telco on this line nor was their voicemail. I confirmed w/Telco it wasn't forwarded in thier switch to another TN. Two sets plugged in, and no fax machine present. They had a total of 5 lines but had Telco Voicemail on the other 4 with CFDA picking up on 3 rings so I couldn't test(unless I called them to change the amount rings). I disconnected 221 from the bix and the same thing happened. Did I miss something in proramming that would cause this to occur? I'm not familiar w/IRAD...not sure if that relates to this trouble. Hope someone can help.Cheers

 

[bkrike]

heard you the first time...
thread799-952060