I've developed a program that interfaces with the Avaya switches via either IP or dialup. If you let me know exactly what you are looking for I'll see what I can do. It may take awhile since it is a afterwork project. I've got it pulling sys-parms-cust-options, all station data (including buttons), and agentID's. I can dump the agentID's back into CMS dictionary (nice for initial provisioning or sync). This is definitely pre-beta. I dump everything into an Access database so almost anything could be done with it. Can be set up to work on just about any version of definity. Currently ironing out dumping station data back in.
James Middleton
ACSCI/ACSCD/MCSE
Xeta Technologies
jim.middleton@xeta.com