Defining thresholds

[mickss]

Hi everybody,
I'm a newby. My task is to create a report that shows me the number of calls abandoned after the threshold I set up. In order to do this, I used the CallsAbandonedAfterThreshold column of the iApplicationStat view. I tried to change the threshold from the Application Threshold Classes in the statistic configuration menu present in the client tool but the results of the report did not change.
I must specify that I've changed the "service level threshold" Level1 in the threshold class assigned to the application to report.

Why don't the measured value change? Is there something wrong in my operations?

Thanks in advance

 

[3dthies]

It is correct that you have entered a value in the "service level treshold".

2 Step:

Under Scripting you have to connect the Application with your defined Application Treshold.

Please have in mind that any changes concerning the treshold classes beginns at that point on the database.

 

[mickss]

Thanks 3dthies.
The last sentence in your answer suggests me that calls are classified abandoned after threshold, for example, in the moment in which they are submitted to the database and not during report's execution. So it is necessary to change the threshold BEFORE collecting data not before reporting. Is it right?

 

[scubaboy]

That is correct.

Jason Chavez
jason@com-net.biz
Technical Support
Communication Networks

 

[mickss]

Thank you scubaboy.
Now the last question (I hope). Is it possible to set up two different threshold level for the same application? I would like to setup a threshold to 15 seconds for the abandoned calls and to 20 seconds for the answered calls. From the documentation it seems that it is possible to set up just one threshold per application. So I can't build up such report?

 

[3dthies]

That is not possible.

Thies

 

[Supernn]

Try this:
thread959-700548