DDI Response report

[alberton]

Hi,

In that report I have near a hundred of I/C Lost calls,which I suppose it means abandon calls. But the problem is that the Longest Call Lost and Average Wait (Lost) is 0 or very low values.
I've tryed to make abandon calls to this service and they are added to I/C Lost calls, but the Longest Call Lost and Average Wait(Lost) is still to 0.
What represents that values?
The calls to this service are sent to the VMPro and then are queued in a Hunt-group.
Thanks

 

[CLWINGET]

I've given up trying to understand CCC reports - I think primarily because Delta Server doesn't record accurately.

I've found a lot of success in the last 3-6 months using a free call logging/history software called Chronicall.

http://www.ximasoftware.com

is their site. Everyone I know that uses it - likes it.

Sorry - couldn't be more help.